On the phone with one of our technicians? Enter the PIN they gave you to download our secure remote-support app. It lets us see your screen and fix the problem with you. Managed Services clients can use their 4-digit company code.
Remote support download
Enter the PIN we gave you on the phone. Managed Services clients can use their 4-digit company code.
After you click download
Chrome, Edge, Firefox and Safari all show your downloads in the top-right corner of the window (look for the arrow icon). On Windows you can also press Ctrl+J; on a Mac, open Finder > Downloads.
Windows PC
- Click Download for Windows PC.
- Click the downloads icon at the top right, then click the installer file to open it.
- If Windows asks “Do you want to allow this app to make changes?”, click Yes.
- The install runs on its own and takes about a minute. Then let us know it’s done.
Mac
- Click Download for Mac.
- Open the downloaded .pkg file from the downloads icon (or Finder > Downloads). Don’t rename the file; its name tells us which account it belongs to. If you downloaded it before, delete the old copy first.
- Click Continue and Install, then enter your Mac password when asked.
- If your Mac asks to allow Screen Recording, Accessibility or Full Disk Access, open System Settings > Privacy & Security and turn them on so we can see your screen.